Jenevive Privacy Policy
Last modified: November 17, 2023
Introduction
Jenevive Health, LLC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit or use the jenevive.health domain, including any content, functionality, and services offered on or through jenevive.health, and our Papaya mobile app (collectively the “Service”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
• On this Service, including through our website and mobile app.
• In email, text, and other electronic messages between you and this Service.
It does not apply to information collected by:
• Us offline or through any other means, including on any other Service operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Service.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 13
Our Service is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Service. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Service or through any of its features, register on the Service, make any purchases through the Service, use any of the interactive features of this Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@jenevive.health.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Service, including information:
• By which you may be personally identified, such as first and last name, birthday, gender, postal address, e-mail address, and telephone number (”personal information”);
• That is about you but individually does not identify you, such as the characteristics, symptoms and course of your condition, and treatments for your condition.
• About your internet connection, the equipment you use to access our Service, and usage details.
We collect this information:
• Directly from you when you provide it to us.
• Automatically as you use the Service. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The information we collect on or through our Service may include:
• Information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Service, and filling out our contact form. We may also ask you for information when you contact us to share your user experience, provide comments, or to request help and support.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Your search queries on the Service.
Information Collected Through Automatic Data Collection Technologies
As you navigate through and interact with our Service, we and our third-party service providers may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
• Details of your visits to our Service, including traffic data, location data, logs, usage frequency, and other communication data and the resources that you access and use on the Service.
• Information about your computer and internet connection, including your IP address and device information, such as operating system, and browser type.
We may maintain or associate the data we collect automatically with personal information we collect in other ways. This information helps us to improve our Service and to deliver a better and more personalized service, including by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Service according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Service.
The technologies used for this automatic data collection may include:
• Cookies (or browser cookies). A cookie is a small file placed on your computer or mobile device. Our Service may use cookies to recognize your web browser, tell us how and when you visit the Service, and remember your preferences. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Service.
• Web Beacons. The Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Service statistics (for example, recording the popularity of certain Service content and verifying system and server integrity).
Third-Party Service Providers
Some content and features on the Service are provided by third-parties, including advertisers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different Services and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used.
One of our service providers is Google Analytics, which provides data collection processes for the purposes of analytics and maintaining quality of service. To learn more about how Google collects and uses your data when you use the Service, and how you can control the information sent to Google, please review https://www.google.com/policies/privacy/partners. We use log files and analytics to improve and administer our website, to analyze trends, and to gather information about our user base.
How We Respond to “Do Not Track” Browser Signals
At this time, our Service does not respond to “Do Not Track” browser signals.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
• To present our Service and its contents to you.
• To provide you with information, products, or services that you request from us.
• To contact you about our own goods and services that may be of interest to you.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, and available updates for our mobile app.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To fulfill our legal obligations, including to comply with applicable laws and regulations, court orders and legal process.
• To notify you about changes to our Service or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Service.
• To conduct research, including via optional surveys.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction, for purposes of research and improving care.
We may disclose personal information that we collect or you provide as described in this privacy policy:
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Jenevive Health, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Jenevive Health, LLC about our Service users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use [http://jenevive.health/papaya/terms] and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Jenevive Health, LLC, our customers, or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising and Research. If you do not want us to share your personal information with third parties for promotional or research purposes, you can opt-out by checking the relevant box located on the form on which we collect your data (the registration form]. You can also always opt-out by logging into the Service and adjusting your user preferences in your account profile, checking or unchecking the relevant boxes, or by sending us an email with your request to info@jenevive.health
• Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our products or services, you can opt-out by clicking the “unsubscribe” link in any promotional email. This opt out does not apply to information provided to the Company as a result of a product purchase, warr./.anty registration, product service experience or other transactions.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Service and visiting your account profile page.
Your California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@jenevive.health or write us at: 9942 Culver Blvd, #252, Culver City, CA 90232.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on our https://jenevive.health webpage. If we make material changes to how we treat our users’ personal information, we will provide notice via the Service or other reasonable means, such as email. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you (if applicable), and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Jenevive Health LLC
9942 Culver Blvd. #252
Culver City, CA 90232
info@jenevive.health